THE MAGNIFICENT 12 FAQ

Q: I am under 13 years old and just registered for the site. How come I can’t sign in?

A: Before you have membership privileges on www.themag12.com, we need permission from your parent/guardian. An email alert has been sent to the parent/guardian email address you supplied as part of your registration. This email alert contains links for your parent/guardian to either approve or deny your membership request. If they approve, you will receive a message to your email address confirming that you now have full membership privileges on www.themag12.com.

Q: If I don’t register, are there still fun things for me to do on www.themag12.com?

A: Of course! Unregistered visitors can play all of our Games, explore The World section of the site, get the latest Magnificent 12 book News, enter our Sweepstakes, and see what other Magnificent 12 fans are saying in the Forums.

Q: Why isn’t my comment or forum topic appearing on the site?

A: All user comments need to be reviewed by our moderation team before then can appear on www.themag12.com. Moderation ensures that visitors are not exposed to inappropriate or abusive comments. But don’t worry! The moderation team works quickly and approved comments are posted as fast as possible.

Q: Why isn’t my challenge entry appearing on the site?

A: All challenge submissions need to be reviewed by our moderation team before then can appear on www.themag12.com. Moderation ensures that visitors are not exposed to inappropriate material. But don’t worry! The moderation team works quickly and approved submissions are posted as fast as possible.

Q: How do I report an inappropriate or abusive comment or forum post?

A: All topics and comments include a “Report” link If you see a comment or post that you think is inappropriate or abusive, click the Report link and let us know! Our moderation team will review each request and remove anything that violates our Community Rules.

Q: What are points and how do I earn them?

A: Registered and logged in members are awarded points for some of their activities on www.themag12.com. As you earn points, you will move higher on the Leaderboard and unlock exclusive bonus items for your avatar. For a complete list of point activities, check out our Points page.

Q: I forgot my password or username. How do I retrieve them?

A: Just visit our Password Retrieval page and enter either your email address or username. An message will be sent to your email address containing your log in information.

Q: I have a question or problem that is not covered here. Can you help?

A: Sure! Just send a Help message and a member of The Magnificent 12 site team will review your problem and help resolve the issue.